An Update About Our Shipping Policy
Due to recent changes at USPS, some customers have experienced delays in receiving their Golden Chic Orders. We pride ourselves in providing outstanding Customer Service and we want all of our Golden Chic Babes to have a fabulous experience when shopping with us. Going forward we encourage you select UPS as the method of shipping as we have not seen delays with UPS. We realize this will increase shipping costs but ensuring that your orders are received as promised is top priority. If you select USPS as your delivery option please be aware there could delays/issues. Please also note USPS has also implemented a price increase that has impacted shipping costs 😳
However, as with any carrier, issues can arise and we will do our best to assist you. No matter what method you choose, be assured your order will still ship within 24 hours if ordered Monday-Friday prior to 3pm EST unless noted otherwise.
For all orders over $75 your order will ship for free via UPS.
Please see some common FAQ's below.
When will my order be processed?
- All orders are processed, and shipped within 24 hours Monday-Friday (with the exception of made to order tee's). In some cases, orders placed Monday- Friday prior to 3PM EST will ship same day.
Can I track my package?
- You can track your package using the supplied tracking number sent in your order shipped confirmation email. If you do not have a tracking number please contact customer care for additional assistance. We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages.
My order says delivered but I don't have it?
- Please first contact your local post office or UPS office. They have access to specific GPS technology and can help tell you exactly where your postal carrier delivered the package. Golden Chic is not responsible for orders once they show delivered. If your package doesn't show up within 48 hours please email firstname.lastname@example.org
I want to ship UPS but that is not an option
- UPS will not deliver to USPS P.O. Boxes. If you would like to use this option, please enter a physical address.