Shipping & Return Policy
๐ GOLDEN CHIC SHIPPING & RETURNS
We want you to love every Golden Chic purchase. Please review our policies carefully before placing your order.
๐ฆ SHIPPING INFORMATION
All orders are processed and shipped from Cincinnati, Ohio within 3 business days, excluding weekends and holidays.
Shipping Information:
Standard Shipping (US): $9.95 (3-5 business days)
Express Shipping (US): $35 (1-2 business days)
Free Standard Shipping (US): On orders over $99
Canada Shipping: 2-8 business days, shipping calculated at checkout
Return & Exchange Policy
Returns are accepted within 10 days from delivery for an exchange, or store credit (issued via e-gift card). Items must be in original, new, unworn condition with tags attached. Please allow up to 3 business days for returns/exchanges to be processed once received back.
Canada Orders: Return within 14 days from the shipping date.ย
(an additional $25 fee willย apply ifย item(s) show signs of staining or wear).
$5.95 return fee applies ONLY to exchanges. No return fee for store credit returns
(to cover shipping the replacement item)
Non-Returnable Items:
All Accessories (jewelry, handbags, etc.)
Gift cards, Sale items or items marked FINAL SALE
Start your return/exchangeย here.ย
Shipping fees are non-refundable
Damaged or Incorrect Items
If your order arrives damaged or incorrect: Contact us within 10 days of delivery for a resolution of a replacement or a refund
Unauthorized returns will be refused and returned to customer.ย
๐ย WHY WE UPDATED OUR POLICY
After 7 years in business, rising shipping costs, tariffs, and operational expenses made it necessary to update our policy responsibly.
We also want you to know that returns make up a very small portion of our overall sales, which tells us what we already know โ most of our customers truly love their Golden Chic pieces. These changes allow us to continue offering bold, high-quality fashion at accessible prices.
โจ Thank you for supporting Golden Chic and growing with us
๐ง NEED HELP?
Start a return or exchange:
๐ shopgoldenchic.com/a/return
Customer support:
๐ง info@shopgoldenchic.com
Golden Chic reserves the right to modify or update this policy at any time.
Let customers speak for us
This bag is very versatile and can be dressed up or down. Love the charms to give it some extra flair.
The material is of great quality and the fit is great as well!
Love it! It runs a little big but I will work it out:),
So quick and great quality!
Every piece Iโve purchased from Golden Chic has been top tier. I canโt wait to style this jacket! I am very selective about online boutiques, and Golden Chic has not disappointed!
One of the best black owned boutiques that I have purchased from. Very, very quick delivery (2-3 days tops) and items always are like described. Quality is great and prices are affordable!
I love them! I need the plain denim pair now.
I can pearl or bling it up! Love the tshirt.
Love the color:). I am glad I purchased the outfit.
Comfy and buttery soft. I cant wait to wear it.
Buttery soft against my skin. I bought 2 colors and love them.
Very comfortable
I purchased a bracelet at a pop up event. I like it very much. Iโm also glad that Iโm now on the email list.
LOVE LOVE LOVE IT THE COLORS ATE SO VIBRANT.Canโt wait to wear it ๐งก๐๐๐๐ฉท๐๐๐๐
Love the belt!!!