FAQ's

  • When will my order be processed?

All orders are processed, and shipped within 48 hours Monday-Friday (except US holidays and weekends or noted otherwise). 

  • Where do you ship from/Where are you located?

We are online only. All orders are processed, and shipped from Ohio. Provided there are no carrier delays (beyond our control), you can typically expect to receive your order within 3-5 business days and 2-8 business days for Canada orders. 

  • Do you have a size chart?

Yes! Our size chart information can be found here: Size Chart

  • Can I track my package?

                              You can track your package using the supplied tracking number sent in your order shipped confirmation email or by clicking here. If you do not have a tracking number please contact customer care for additional assistance. We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages.

  • My order says delivered but I don't have it?

                            Please first contact your local post office or UPS office. They have access to specific GPS technology and can help tell you exactly where your postal carrier delivered the package. If your package doesn't show up within 48 hours please email orders@shopgoldenchic.com. Please note Golden Chic is not responsible for orders once they show delivered. 

  • Can I Modify/Cancel my order?

                            Please contact service right away. In some instances, your order can be fixed. If your order has been shipped, you will need to wait until your order arrives then follow instructions to return.

  • Why I haven’t received a confirmation email?

                              It’s possible the email went straight to your bulk/spam folder, or we may have an incorrect email address on file. Contact customer care and we will verify whether your order was placed and re-send any confirmation emails.

  • I placed my order on the weekend with expedited shipping. Why hasn’t it shipped?

                              All orders placed on weekends or US holidays will be processed the following business day

  • Possible Delays:

                         We try our best to ensure your order will be delivered on time. Please keep in mind that we are only provided with an estimated delivery date from our carriers.  These packages can arrive outside of the estimated time-frame. To track your order please use tracking number emailed or texted to you once your order has been shipped. If there are any issues regarding you delivery, please contact your local carrier to investigate. If they are not able to assist, please contact us at orders@shopgoldenchic.com we will do our best to assist you.

  • What is your Return/Refund Policy?  Our full refund policy can be found here
  • How can I start and exchange or return?  You can begin the process using our returns portal found here