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FAQ's

  • When will my order be processed?

All orders are processed, verified, and shipped within 2 business days. Express orders are processed the same day (Mon-Friday).

  • Can I track my package?

                              You can track your package using the supplied tracking number sent in your order shipped confirmation email. If you do not have a tracking number please contact customer care for additional assistance. We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages.

  • Can I Modify/Cancel my order?

                            Please contact service right away. In some instances, your order can be fixed. If your order has been shipped, you will need to wait until your order arrives then follow instructions to return.

  • Can I place an order by phone?

                            Yes! Contact us at 770-325-3765 M-F 10a-5pm EST to place your order by phone. We are closed on weekends and holidays

  • Why I haven’t received a confirmation email?

                              It’s possible the email went straight to your bulk/spam folder, or we may have an incorrect email address on file. Contact customer care and we will verify whether your order was placed and re-send any confirmation emails.

  • I placed my order on the weekend with expedited shipping. Why hasn’t it shipped?

                              All orders placed on weekends or US holidays will be processed the following business day

  • What is your Shipping Policy

                            All orders are shipped USPS First Class or Priority. Orders typically take 1-2 business day to be processed. Orders placed on Friday- Sunday will be processed starting the following business day. 
                         Possible Delays:
We try our best to ensure your order will be delivered on time. Please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated time-frame.To track your order please use tracking number emailed to you once your order has been shipped. Please contact us at info@shopgoldenchic.com if you have any issues and we will do our best to assist you.

  • What is your Return/Refund Policy
                 If you don't absolutely love your new purchase (if that’s even possible), you may return your item(s) within 7 days from the delivery date. All items must be in original, new, unworn, undamaged and unaltered condition with all tags attached and accompanied by your receipt.

• Sale items and/or any merchandise marked "Final Sale" cannot be returned. Bodysuits are final sale
• We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear or staining 
• For initial returns, customer must contact info@shopgoldenchic.com for a paid return label. Any subsequent returns will result in the customer being responsible for shipping fees. Shipping fees are not refundable.
• Upon receipt of your package, your return will be processed within 2-3 business days. You will be notified via email once your return has been processed and refund has been issued.
• Be sure to include your original invoice with your return. If you can't send the original invoice, please contact info@shopgoldenchic.com with the subject line "Return Invoice Needed" along with your name and order number and a return invoice will be emailed to you.
Keep the tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages

Returns:
Golden Chic
Attn: Returns Dept.
75 Washington St, Unit 1832
Fairburn, GA 30213

**office not open to the public**